Frequently Asked Questions

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Volumize’s Grade 5A Indian Remy hair will last around 9 months when used with the correct maintenance and aftercare. We recommend the use of our Volumize aftercare set to ensure longevity of the hair and to keep it soft and tangle free.
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We recommend 4 – 5 packs to create a half head of extensions, usually to add a little length and more volume and 8 – 10 packs to create a full head of extensions. It depends on your natural hair, normal to fine hair will require 8 packs and short or thick hair may require 10 packs.
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All orders placed before 2pm will be dispatched the same day. If your order is over £100 then it will be sent by UK Next delivery free of charge so you will receive your order the following working day by 1pm.
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Double drawn means that the hair is the same width from root to tip, it’s as thick at the ends as it is at the top, which creates a full look. It’s higher quality hair and more expensive. Compared to single drawn which has thinner tapered ends.
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Remy means that the hair is cuticle correct – all the hair is laying in the same direction that it is naturally grown from root to tip. It is the highest quality human hair because the cuticles are kept intact and not stripped.
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Whilst it is possible to dye Volumize hair extensions we do not recommend to do so as our hair has already been pre-dyed to match our colour ring. However, if you should decide to dye our hair then we recommend to do a strand test first. Please note that we cannot take responsibility for hair extensions once they have been dyed.
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Stick tip or I-tip hair extensions are used with the micro ring method. The pre-bonded hair is attached using a micro ring or copper tube to the natural hair which holds securely in place for around 3 months. This is one of the most popular methods for hair extensions as it is very safe and kind to the natural hair because it’s uses no heat or glue.
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Hair wefts are like a ‘curtain’ of hair, they are used for a temporary transformation and are highly versatile, they can be attached using micro rings or clips and also glued or sewn in! They are perfect to create your very own unique clip in hair extensions!
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Flat tip hair extensions are applied using a heat connector and are then glued in. This method creates a strong hold that doesn’t slip.
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Please refer to our aftercare page on our website for full aftercare advise and lots of top tips to keep your hair extensions looking their best.
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Volumize hair extensions are made from 100% human hair so they can be styled the same as natural hair, you can use heated appliances on our hair such as hair straighteners and curling tongs but just like natural hair the heat can cause damage so we recommend using a heat protector spray to keep your extensions silky soft for longer.
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Yes, you can return your hair extensions to us for an exchange or refund within 7 days from receipt of purchase as long as they are unopened.
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